6-Month IPL Warranty
— We've Got You Covered
Every IPL device from Pixie PK comes with a genuine, honored warranty. No fine print. No excuses. If it breaks under normal use, we fix or replace it — free.
Warranty at a Glance
Everything you need to know, in seconds
What's Covered?
Transparent and simple — no hidden clauses
Covered Under Warranty
- Manufacturing defects in parts or assembly
- Device stops working under normal use
- Flash lamp failure within 6 months
- Internal component malfunctions
- Any defect present at time of purchase
Not Covered
- Accidental drops or physical damage
- Water damage or improper storage
- Unauthorized repairs or modifications
- Normal wear and tear over time
- Damage from improper use or wrong voltage
How to File a Warranty Claim
Simple 4-step process — we make it easy
Contact Us
WhatsApp or call us at +92-309-6463355 or email info@pixie.pk with your order number, a description of the issue, and photos or a short video.
📞 Same-day responseGet Return Authorization
If the issue qualifies, we'll send you a Return Authorization Number (RAN) and the exact return address to ship it to.
✅ We verify within 24 hoursShip the Device
Pack your IPL device securely with all accessories and ship it to us via any courier. Note: shipping cost to us is on you — we cover the return shipping.
📦 Keep your tracking numberReceive Repaired or New Device
We inspect, repair or replace your device within 7 working days and ship it back to you — completely free of charge.
🚚 Free return shipping⏱️ Claim Resolution Timeline
Need to File a Claim?
Our team responds same day. Reach us on WhatsApp for the fastest response, or drop by our office in Gulberg III, Lahore.