Billing Terms & Conditions

At Pixie.pk, we aim to provide a seamless and transparent billing experience for our customers. These Billing Terms & Conditions outline the policies and procedures related to payments, pricing, and billing. By placing an order on our website, you agree to the terms outlined below.

1. Payment Methods

We accept the following payment methods:

  • Cash on Delivery (COD): Payment is made in cash when your order is delivered.
  • Bank Transfer: You may transfer the payment directly to our bank account. Details will be provided upon order confirmation.

Note: We do not store or collect any bank transfer information.

2. Pricing and Taxes

  • All prices listed on our website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated.
  • We reserve the right to update product prices at any time without prior notice. However, the price at the time of order confirmation will be honored.

3. Shipping Costs

  • A flat shipping fee applies to all orders, regardless of size or weight.
  • Free Shipping: Orders with a total value of PKR 8,000 or above qualify for free shipping.

4. Order Confirmation

  • Once your order is placed, you will receive an order confirmation email with details of your purchase, including the total amount payable.
  • For bank transfers, please ensure the payment is made within 24 hours of order placement. If payment is not received within this timeframe, your order may be canceled.

5. Payment Verification

  • For bank transfers, please send proof of payment (e.g., transaction receipt) to sales@pixie.pk to expedite order processing.
  • Once payment is verified, your order will be processed and shipped within 1-2 business days.

6. Refunds and Cancellations

  • Refunds: Refunds are processed according to our Refund and Returns Policy. For bank transfers, please provide your bank details for the refund.
  • Cancellations: You may cancel your order before it is shipped by contacting us at sales@pixie.pk or +92-309-6463344. Once the order is shipped, cancellations are not possible, and the return policy will apply.

7. Billing Disputes

If you believe there is an error in your billing or payment, please contact us immediately at sales@pixie.pk or +92-309-6463344. We will investigate the issue and resolve it as quickly as possible.

8. Changes to Billing Terms

We reserve the right to update or modify these Billing Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our website after changes are made constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions or concerns about our Billing Terms & Conditions, please contact us at:

  • Email: info@pixie.pk / sales@pixie.pk
  • Phone: +92-309-6463355 / +92-301-4448064
  • Address: 13J, Ali Zeb Main Road, Gulberg III, Lahore