Refund & Returns —
Zero Hassle Guaranteed
Not happy with your order? We make returns simple, fair, and fast. Your satisfaction is our priority — always.
Policy at a Glance
Everything you need to know, in seconds
Refund Conditions
What you get back depends on the product condition
- Product is 100% new, unused & unopened
- All original packaging, tags & accessories intact
- Returned within 7 days of receiving
- Original order receipt or number provided
- Packaging opened but device is unused & in new condition
- Original box & all accessories included
- No signs of use, wear, or damage on device
- Returned within 7 days of receiving
- Products that have been used or damaged
- Items without original packaging or accessories
- Products marked non-returnable on the listing
- Items returned after 7-day window
How to Return — 3 Easy Steps
Start a return in minutes, we handle the rest
Contact Us Within 7 Days
WhatsApp or call +92-309-6463355 or email info@pixie.pk with your order number, reason for return, and photos of the product.
⚡ Same-day responseGet Return Approval
Once we verify your request, we'll send you a return approval and the exact address to ship the product back to us.
✅ Verified within 24 hoursShip & Receive Refund
Pack the product securely in its original packaging and ship it. Once we receive and inspect it, your refund is processed within 5–7 business days to your original payment method.
💰 Refund to original payment methodSpecial Situations
We handle every case fairly — here's what applies to specific scenarios
Exchanges
Want a different product instead of a refund? Contact us — exchanges are subject to availability and must meet the same 7-day eligibility criteria as returns.
Defective or Wrong Product
Received a defective or incorrect item? Contact us immediately. We cover all return shipping and provide a full 100% refund or free replacement — no questions asked.
IPL Warranty Claims
If your IPL device develops a fault within 6 months of normal use, that's covered under our IPL Warranty — not the return policy. See Warranty Policy →
Want to Start a Return?
Reach out on WhatsApp for the fastest response. Our team is available 6 days a week and will guide you through the entire process.