Shipping Policy

At Pixie.pk, we strive to deliver your orders quickly and efficiently. This Shipping Policy outlines how we handle orders, delivery timelines, and other important information to ensure a seamless shopping experience.

1. Shipping Areas

We currently offer shipping across Pakistan through our trusted shipping partner, Leopard Courier Service. If you are located outside Pakistan, please contact us at +92-309-6463355 to discuss shipping options.

2. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation (for bank transfers) or order placement (for Cash on Delivery).
  • Processing may take longer during holidays, sales, or promotional periods.

3. Delivery Time

  • Standard Delivery: 2-5 business days via Leopard Courier Service.
  • Delivery times may vary depending on your location and unforeseen circumstances such as weather conditions or logistical delays.

4. Shipping Costs

  • Flat Shipping Rate: We offer a flat shipping fee for all orders, regardless of size or weight.
  • Free Shipping: Enjoy free shipping on all orders with a total value of PKR 8,000 or above.

5. Cash on Delivery (COD) Policy

  • For COD orders, customers are allowed to open the parcel and inspect the product before making the payment.
  • If the product is damaged, incorrect, or not as described, you may refuse the delivery, and no payment will be required.
  • Please ensure the product is inspected in the presence of the delivery personnel.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the Leopard Courier Service website or by contacting their customer support.

7. Delivery Issues

If you encounter any issues with your delivery, such as delays, damaged packages, or missing items, please contact us immediately at sales@pixie.pk or +92-309-6463355. We will work with Leopard Courier Service to resolve the issue as quickly as possible.

8. Undeliverable Orders

If an order is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will contact you to arrange a reshipment. Additional shipping fees may apply.

9. International Shipping

Currently, we only ship within Pakistan. For international shipping inquiries, please contact us at sales@pixie.pk.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at:

  • Email: info@pixie.pk / sales@pixie.pk
  • Phone: +92-309-6463355 / +92-301-4448064
  • Address: 13J, Ali Zeb Main Road, Gulberg III, Lahore